Empirical Rationalism and Other Oxymora
This is How We Roll in a Web 2.0 World (or 37 Signals Revamps Highrise)
OK, now I’m impressed. Earlier this week, I reviewed 37 Signal’s new contact manager Highrise. I still think it is feature light compared to some other stuff out there, but just 36 hours after launch, 37 Signals has made (not announced… made) significant changes to the product and pricing based on early user feedback. Some of the major changes include:
- Everybody gets “cases”
- New “solo” version for freelancers ($29 per month)
- More contacts for free (from 25 to 250) and personal (from 250 to 500) accounts
- More storage at all levels.
37 Signal’s ability to sense and respond to customer feedback this quickly is truly impressive. Can you imagine how long this would have taken for an on-premises application vendor? Well done guys.
| Print article | This entry was posted by Andrew on March 22, 2007 at 2:23 pm, and is filed under Customer Management, IT & Software. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site. |
Aberdeen Summit: Leadership in Product Development
about 4 weeks ago - 2 comments
We are currently in the final planning stages for the annual Aberdeen Leadership in Product Development Summit (September 28-29 at Westin Copley in Boston). This year’s event will focus on “innovation strategies for a jobless recovery” (even though we already know that this isn’t a “jobless” recovery, but a “hireless” recovery). For those of you
Make Rypples, Not Waves
about 1 year ago - No comments
I had the opportunity to speak with David Priemer (@dprimer) from Rypple’s product and community team earlier today. If you haven’t had the opportunity to check this product out yet, I’d highly recommend that you do. In a nutshell – it allows you to micro-survey (he told me they hate that word over at Rypple)
The Cost of Transparency
about 1 year ago - No comments
Historically, much of the discussion that I’ve seen about transparency (particularly in an enterprise web 2.0 sense) centered around the notions of risk vs. the relative benefits. However, in a recent blog post, Chris Anderson (of Long Tail and Wired fame) discussed the energy and effort it takes to be transparent: Perhaps most people can
CRM for Small And Growing Enterprises
about 3 years ago - No comments
Salesforce.com is running a contest to help name its new small business edition. Perhaps they should just go ahead and call it the “Small And Growing Enterprise” Edition…
The Rise of “Searchndising”
about 3 years ago - No comments
One of my colleagues here at Aberdeen, John Lovett, is doing some interesting work on the online customer experience. He recently published on report on website search (available for free download for a limited time). I think one of the most interesting things to come out of the report was the notion of “searchandising”, or
MaSpace (Parenting 2.0 Style)
about 3 years ago - No comments
Since our daughter was born about 5 months ago, my wife has been looking for a local Mother’s group to join. She’s tried a few in other towns, but it just hasn’t worked out for one reason or another. My wife has talked about forming her own group, but didn’t want to commit to being
Now, That’s What I’m Talkin’ About!
about 3 years ago - No comments
I have posted before about the general need for a sensing mechanism to capture and monitor direct and indirect customer feedback. Check out this post and the comments by Pete and the Social Media team at Well Fargo. It is pretty cool to see this happening in live time. Well done to Wells Fargo.
Highrise Surprise
about 3 years ago - 1 comment
After a long wait, 37 Signals (makers of the venerable project management/collaboration tool — Basecamp) recently launched a new contact manager called Highrise. Although, I think there is room for a lightweight software-as-a-service (SaaS) contact manager, I am not quite convinced on this one yet. Although it offers basic contact tracking, tasks and a nice
The Unintended Consequences of Defensive Strategies
about 3 years ago - 4 comments
Commentary in yesterday’s WSJ BreakingView’s section (hard copy, not available online) suggested that “Google is making some of the same mistakes that doomed scruffy start-up Napster nearly a decade ago”. Apparently, according to the authors, “Google has used its position as the Internet’s 800-pound Gorilla to take a hard line in negotiations with the television
The Innovation Paradox
about 3 years ago - No comments
Pete, author of Share Tactics, sent me an article from the NYT suggesting that “The Magic is in the Tweaking” when it comes to developing new products and services. The premise of the article is that “companies reach success by discovering different uses for their original technology, changing their sales philosophy or repositioning a product,
about 3 years ago
Andrew,
Despite its apparent shortcomings, Ron Mcdaniel suggests a specialized use for the free version of Highrise — an advocate database:
http://blog.buzzoodle.com/index.php/2007/03/23/go-get-highrise-now/
about 3 years ago
Thanks Pete,
In my original post, I alluded to using it a job hunting tool. There are probably hundreds of uses. Over time, I think a ton of this stuff will start to shakeout (just like with basecamp). If anyone else has any ideas, I’d love to hear them.