From CRM Buyer (With Alex Jefferies)
01/29/09 4:00 AM PT
Organizations considering contact management or customer relationship management solutions must evaluate the sales model of their organization and implement the solution that aligns best with their business needs. It all depends on who talks to whom, write Aberdeen’s Andrew Boyd and Alex Jefferies.
The budget cuts and spending [...]

I had the opportunity to speak with David Priemer (@dprimer) from Rypple’s product and community team earlier today.  If you haven’t had the opportunity to check this product out yet, I’d highly recommend that you do. In a nutshell - it allows you to micro-survey (he told me they hate that word over at Rypple) [...]

Check out this new barcode tag created by Microsoft. The user simply needs a web enabled camera phone and to download the tag reader. You point your camera at the tag, snap a picture, and the tag will take you to whatever content the tag-maker provides (it could be a website, mobile coupon, etc.). The [...]

I was a having a conversation today with a co-worker today about politics, the economy, the state of the world, etc… In 2002, the infant mortality rate in the US was 7 per 1000 live births; in 1933, it was 58.1. In 1915, the maternal mortality rate rate was above 600 for every 100,000 births — [...]

RT @pgreenbe: Go read Denis Pombriant’s take on the two types of communities http://tinyurl.com/7wcneg. What do you think? #
RT @tebbo: RT @jeffnolan ‘Atlas Shrugged’: From Fiction to Fact in 52 Years http://is.gd/eYnL << read it and weep. Or rise up. #

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I just finished migrating the content from the old site and setting up this theme.  In the coming months, I will be writing about some of the key issues identified in our upcoming state of the market report - i.e., the economy, emerging people issues, key tech trends, the evolving customer landscape and green/sustainability. I’ll [...]

I just imported the content from one of my old blogs on customer management (strategyst) - sorry about any formatting issues or broken links.  Hope you enjoy.

I wrote this awhile back but forgot to post it.
Love ‘em, hate ‘em… weeds or perennials… You can’t avoid them and the come back every year… A Top Ten of Top Ten Lists for 2009.

Business Week’s Top 10 for 2009
Mark Anderson’s Top 10 for 2009 (Via Fast Company)
Fresh Ideas Group Top 10 Consumer [...]

I just finished reading Malcolm Gladwell’s new book Outliers and one of the points that he makes early on is that it takes 10,000 hours of practice to become a expert in any particular subject.  Considering that it takes at least 3+ years to get a doctorate, earn a black belt, learn a language, etc., [...]