Interesting article on CRM Buyer by Alex Jefferies based on some recent research we worked on together.
CRM and contact management tools centralize all the information a company has on a client and make it easy for coworkers to share knowledge. When a small company decides it’s time to move to a more robust tool, it [...]

Working on some web analytics research with Alex Jefferies.
In an upcoming Aberdeen web analytics study of over 200 organizations using free or paid web analytics solutions, Webtrends and Omniture featured prominently as a solution providers of choice. These Research Alerts provide insights into key early findings from the study and present vendor-specific highlights drawn from [...]