The August 24 & 31 issue of BusinessWeek has a short article on the link between engagement and the bottom line.  According the the article’s author Michelle Conlin, Best Buy “says that a 2% increase in employee engagement at one of its electronics stores corresponds to, on average, to a $100,000 annual rise in sales [...]

There is fascinating article in yesterday’s Washington Post by Paul Schwartzman that chronicles the choices one family has to make as they face economic hardship. The article evokes a range of emotions from sympathy (doting father, bad luck, articulate family) to outrage (spending unemployment money on gambling, beer and cigarettes).  I found that the most [...]

FYI to my friends and readers — I recently took over as President of the Aberdeen Group. Thanks for the encouragement and support over the years!  Press release here.

Interesting article on CRM Buyer by Alex Jefferies based on some recent research we worked on together.
CRM and contact management tools centralize all the information a company has on a client and make it easy for coworkers to share knowledge. When a small company decides it’s time to move to a more robust tool, it [...]

What do you do when you have the weight of the world on your shoulders?… shrug, of course.
Apparently, first editions of Atlas Shrugged are going for $4k.  I grew up with this book…. Thanks mom and dad. Definitely required reading now more than ever.

Ayn Rand Mike Wallace Interview 1959 part 1

I participated in a good LinkedIn Q&A last week with 1to1’s Elizabeth Glagowski that resulted in this article on keeping sales people engaged during hard times.  Her original question was: How do you keep salespeople motivated in this economy, when clients are increasingly saying no?

I was a having a conversation today with a co-worker today about politics, the economy, the state of the world, etc… In 2002, the infant mortality rate in the US was 7 per 1000 live births; in 1933, it was 58.1. In 1915, the maternal mortality rate rate was above 600 for every 100,000 births — [...]

RT @pgreenbe: Go read Denis Pombriant’s take on the two types of communities http://tinyurl.com/7wcneg. What do you think? #
RT @tebbo: RT @jeffnolan ‘Atlas Shrugged’: From Fiction to Fact in 52 Years http://is.gd/eYnL << read it and weep. Or rise up. #

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I just finished migrating the content from the old site and setting up this theme.  In the coming months, I will be writing about some of the key issues identified in our upcoming state of the market report - i.e., the economy, emerging people issues, key tech trends, the evolving customer landscape and green/sustainability. I’ll [...]

I just imported the content from one of my old blogs on customer management (strategyst) - sorry about any formatting issues or broken links.  Hope you enjoy.