I had the opportunity to speak with David Priemer (@dprimer) from Rypple’s product and community team earlier today.  If you haven’t had the opportunity to check this product out yet, I’d highly recommend that you do. In a nutshell - it allows you to micro-survey (he told me they hate that word over at Rypple) [...]

Pete, author of Share Tactics, sent me an article from the NYT suggesting that “The Magic is in the Tweaking” when it comes to developing new products and services. The premise of the article is that “companies reach success by discovering different uses for their original technology, changing their sales philosophy or repositioning a [...]

In 2006, the concept of platforms moved into the mainstream business conscience. The emergence of SalesForce.com’s AppExchange, Amazon’s e-commerce platform and Google’s APIs has stirred the imagination of industry pundits and entrepreneurs alike. Despite the recent hype, open product architectures are not a new concept. In 1993, the Harvard Business Review ran an article explaining [...]

On Monday, Karl Long over at Experience Curve talked about “2.0 Ideas Executed with a 1.0 Mindset“. As an example, he cited the new Nike/Apple appliance that converts your iPod into an accelerometer. In a nutshell, he thought that the ‘black-boxing’ of the application was a lost opportunity for both companies. Rather than [...]

It might be easy for some people to dismiss social networking, blogging and other web 2.0 technologies as slightly tired buzzwords. It may also be tempting to think of this “2.0″ stuff as innately technological in nature. That is certainly one way to look at it, particularly if you view the customer landscape through the [...]

With more and more discussion about customer co-creation, product development 2.0 and the inclusion of collaborative technologies into the CRM stack (CRM 2.0), it is important to understand how the adoption of these methods impacts the established business processes and the overall culture of the organization. Customer information flows through an organization on [...]

There’s something definitely happening here… Tuesday’s WSJ cites an IDC report suggesting that world-wide shipments of dumb terminals will increase by 21.5% through 2010 (to six million units). As more and more software goes web-based and software-as-a-service, there is less and less need to keep data on the desktop. The benefits are [...]

I was recently asked about how you would go about developing a process for determining and commercializing parallel uses of technology. That is, as a technology vendor you know that there are other uses for your products and technologies, but how do you commercially explore and exploit these alternative uses in a systematic way? [...]

Although we were discussing the CRM 2.0 definition project, Pete over at Share Tactic raises some really good points about providing the appropriate level of customer interaction (PPM4):
I do like the notion of all my interactions with Company X being defined by me; does it follow then that Company X will need to query my [...]

In a recent post on his venerable Web 2.0 blog, Dion Hinchcliffe analyzes an emerging user-centric product development model (dubbed “Product Development 2.0″). Already adopted by an number of notable start-ups and a few forward-thinking traditional companies, Product Development 2.0 (PD2.0) is “a concept that embodies the use of Web 2.0 concepts such [...]