I spent some time over the past few days reviewing our recent service management research in preparation for Aberdeen’s 4th Annual Chief Service Officer’s Summit on October 8&9.  Like most business functions, the service management landscape has evolved considerably over the past year. Not surprisingly, the economy has impacted service budgets and the subsequent purchase [...]

Again, the team at Aberdeen has put together a phenominal line-up of speakers for the fourth annual Chief Service Officer’s Summit in Boston: