Comments for Boyd On Business http://andrew-boyd.com Thoughts on Business, Technology and Life. Thu, 11 Mar 2010 13:28:26 +0000 http://wordpress.org/?v=2.6.3 Comment on Concluding Thoughts on Employee Engagement by Derek Irvine, Globoforce http://andrew-boyd.com/2009/08/concluding-thoughts-on-employee-engagement/#comment-187 Derek Irvine, Globoforce Sat, 05 Sep 2009 14:37:24 +0000 http://andrew-boyd.com/?p=424#comment-187 I too enjoyed Mollie Lombard's report (http://globoforce.blogspot.com/2009/08/achieving-engaged-workplace-aberdeen.html). Per the report, achieving best-in-class engagement requires executive sponsorship, measurement, and a system to recognize the right behaviors. Unfortunately, many companies are stuck in the recognition rut of loyalty or contest incentives that are most certainly not about recognizing the right behaviors. Far more effective is a governable system that encourages peers and managers to acknowledge and truly appreciation efforts of colleagues that reflect the company values in achievement of the strategic objectives. Such an approach helps ensure all employees under where the company is heading and their role in it. After the massive organizational upheavals due to the recession, so many employees are floundering in what to prioritize and what really matters. Tell them clearly through the positive reinforcement of their own actions in their daily tasks. I too enjoyed Mollie Lombard’s report (http://globoforce.blogspot.com/2009/08/achieving-engaged-workplace-aberdeen.html).

Per the report, achieving best-in-class engagement requires executive sponsorship, measurement, and a system to recognize the right behaviors. Unfortunately, many companies are stuck in the recognition rut of loyalty or contest incentives that are most certainly not about recognizing the right behaviors. Far more effective is a governable system that encourages peers and managers to acknowledge and truly appreciation efforts of colleagues that reflect the company values in achievement of the strategic objectives. Such an approach helps ensure all employees under where the company is heading and their role in it. After the massive organizational upheavals due to the recession, so many employees are floundering in what to prioritize and what really matters. Tell them clearly through the positive reinforcement of their own actions in their daily tasks.

]]> Comment on Concluding Thoughts on Employee Engagement by Andrew http://andrew-boyd.com/2009/08/concluding-thoughts-on-employee-engagement/#comment-183 Andrew Thu, 03 Sep 2009 15:53:59 +0000 http://andrew-boyd.com/?p=424#comment-183 Henry, thanks for your comment and the feedback. Someone from our customer service department will be in touch to address your download issues. Best, Andrew Henry, thanks for your comment and the feedback. Someone from our customer service department will be in touch to address your download issues. Best, Andrew

]]> Comment on Concluding Thoughts on Employee Engagement by Henry Brown http://andrew-boyd.com/2009/08/concluding-thoughts-on-employee-engagement/#comment-182 Henry Brown Thu, 03 Sep 2009 14:04:05 +0000 http://andrew-boyd.com/?p=424#comment-182 Sir: Need to update your registration process on aberdeen.com to accept an non-compliant (HTML standards) URL or perhaps allow the website url NOT match the email address to enable the downloading of the report Sir:
Need to update your registration process on aberdeen.com to accept an non-compliant (HTML standards) URL or perhaps allow the website url NOT match the email address to enable the downloading of the report

]]> Comment on Concluding Thoughts on Employee Engagement by Links 09/02/2009 http://andrew-boyd.com/2009/08/concluding-thoughts-on-employee-engagement/#comment-180 Links 09/02/2009 Wed, 02 Sep 2009 07:30:47 +0000 http://andrew-boyd.com/?p=424#comment-180 [...] Concluding Thoughts on Employee Engagement | Boyd On Business [...] [...] Concluding Thoughts on Employee Engagement | Boyd On Business [...]

]]> Comment on Employee Engagement: Building Blocks For Success by Concluding Thoughts on Employee Engagement | Boyd On Business http://andrew-boyd.com/2009/08/employee-engagement-building-blocks-for-success/#comment-179 Concluding Thoughts on Employee Engagement | Boyd On Business Tue, 01 Sep 2009 12:27:48 +0000 http://andrew-boyd.com/?p=416#comment-179 [...] past week or so, I have been absorbed by Mollie Lombardi’s report on employee engagement (1,2,3).  Today’s post offers a few summary thoughts, until I revisit the topic [...] [...] past week or so, I have been absorbed by Mollie Lombardi’s report on employee engagement (1,2,3).  Today’s post offers a few summary thoughts, until I revisit the topic [...]

]]> Comment on Employee Engagement: Building Blocks For Success by Employee Engagement: Building Blocks For Success » Dig for Leadership - Stories that try to make the world a better place. http://andrew-boyd.com/2009/08/employee-engagement-building-blocks-for-success/#comment-175 Employee Engagement: Building Blocks For Success » Dig for Leadership - Stories that try to make the world a better place. Thu, 27 Aug 2009 07:00:38 +0000 http://andrew-boyd.com/?p=416#comment-175 [...] the discussion (1,<a rel="nofollow" id="f:tc"… carry on reading. AKPC_IDS += "941,"; (No Ratings Yet)  Loading ... Posted in Leadership | Tagged Building [...] [...] the discussion (1,<a rel="nofollow" id="f:tc"… carry on reading. AKPC_IDS += “941,”; (No Ratings Yet)  Loading … Posted in Leadership | Tagged Building [...]

]]> Comment on Who Owns Employee Engagement?… by Andrew http://andrew-boyd.com/2009/08/who-owns-employee-engagement/#comment-174 Andrew Tue, 25 Aug 2009 13:43:18 +0000 http://andrew-boyd.com/?p=383#comment-174 Hi Neil, thanks for the comment and thanks for reading. Perhaps you need to send him Mollie's report! Seriously, this is a real issue. Mollie points out in her report that "Best-in-Class" organizations are engaging customers by engaging employees. Although success is still largely anecdotal for most organizations, the vanguard of the Best-in-Class (27%) can validate the impact engagement efforts have had on profitability/revenue. Good luck with your client. Hi Neil, thanks for the comment and thanks for reading. Perhaps you need to send him Mollie’s report! Seriously, this is a real issue. Mollie points out in her report that “Best-in-Class” organizations are engaging customers by engaging employees. Although success is still largely anecdotal for most organizations, the vanguard of the Best-in-Class (27%) can validate the impact engagement efforts have had on profitability/revenue. Good luck with your client.

]]> Comment on Who Owns Employee Engagement?… by Neil Ryder http://andrew-boyd.com/2009/08/who-owns-employee-engagement/#comment-173 Neil Ryder Tue, 25 Aug 2009 06:51:51 +0000 http://andrew-boyd.com/?p=383#comment-173 Recently I was asked by the Chief Executive of a major public sector organisation ‘How can I engage 7500 employees in delivering high levels of customer care?’ I responded by asking two questions: - * Does the Management Board share a common mission and vision for the future of this organisation ? *Is there a common set of values that are communicated down through the organisation that you all live to? The answer to both questions was NO! He still hasn't worked out what needs to be done! Neil Recently I was asked by the Chief Executive of a major public sector organisation ‘How can I engage 7500 employees in delivering high levels of customer care?’ I responded by asking two questions: -

* Does the Management Board share a common mission and vision for the future of this organisation ?
*Is there a common set of values that are communicated down through the organisation that you all live to?

The answer to both questions was NO!

He still hasn’t worked out what needs to be done!

Neil

]]> Comment on Employee Engagement vs. Employee Satisfaction. And the Winner is… by Employee Engagement vs. Employee Satisfaction. And the Winner is… » Dig for Leadership - Stories that try to make the world a better place. http://andrew-boyd.com/2009/08/employee-engagement-vs-employee-satisfaction-and-the-winner-is/#comment-171 Employee Engagement vs. Employee Satisfaction. And the Winner is… » Dig for Leadership - Stories that try to make the world a better place. Mon, 24 Aug 2009 17:00:09 +0000 http://andrew-boyd.com/?p=379#comment-171 [...] published an excellent report that not only begins to define this nebulous concept, but al… carry on reading. AKPC_IDS += "896,"; (No Ratings Yet)  Loading ... Posted in Leadership | Tagged Aberdeen [...] [...] published an excellent report that not only begins to define this nebulous concept, but al… carry on reading. AKPC_IDS += “896,”; (No Ratings Yet)  Loading … Posted in Leadership | Tagged Aberdeen [...]

]]> Comment on Speaker Lineup for CMO Summit - SFO - Sept 9-10 by Boyd On Business » Blog Archive » 2009 CMO Summit Approaching Fast (Sept 9-10) - Comp Tix Available http://andrew-boyd.com/2009/07/speaker-lineup-for-cmo-summit-sfo-sept-9-10/#comment-170 Boyd On Business » Blog Archive » 2009 CMO Summit Approaching Fast (Sept 9-10) - Comp Tix Available Mon, 24 Aug 2009 15:13:28 +0000 http://andrew-boyd.com/?p=370#comment-170 [...] 2009 CMO summit is coming up quickly. This was an incredible event last year and the speaker line-up indicates that we are looking at a repeat performance of last year’s success.  I have a [...] [...] 2009 CMO summit is coming up quickly. This was an incredible event last year and the speaker line-up indicates that we are looking at a repeat performance of last year’s success.  I have a [...]

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